1/3 the price of specialty stores and they work the same. I don't know about the customer service because I've never had a problem. They work great and are very easy to install. Buyers should note the Kelvin specification. 5000K is a blue light, 4000K is a white light (kitchen/bathroom), 3500K is a dash of yellow, but great for offices/bedrooms/hallways. Also pay attention to the lumen count. I bought 1050 lumens and added a dimmer, I would go for higher lumens if installing in a kitchen.
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