The customer service team is very responsive. They were able to help get us set up with our CRM system quickly after meeting us at SXSW in March of this year! We love how easy it was to use their product (Redantler). It's also super affordable compared to other options out there. I would say they have some of the best tools out there for small businesses. There isn't anything I can think of right now that I dislike about them. If you're looking for an enterprise grade tool that will save your business tons of time & money then look no further than Redantler. We've been using them since 2014 and haven't looked back! Our sales process has become much more efficient due to all of the great features that RedAntler offers.