Metric is really easy to use and understand. The customer support from staff members is always responsive, even on weekends! I love the ability to create custom dashboards and modules. The drag/drop functionality for creating widgets/modules is great as well! There are some minor UI glitches here and there, but they are easily fixed with a quick update or by contacting Support. We have had success in helping our customers understand their data and provide metrics to help them make informed decisions. I love how easy it is to get started with. The support team is great and they really care about their customers success. I think the price point can be a bit higher for some of the features. If you have someone looking for a tool to help them with their digital marketing strategy this is one of the best tools out there. I've seen my sales go up from having a better digital presence.