The best thing about this tool is that it has all the tools you need to do your job right, from emailing leads to tracking your performance in real time! It's easy enough for anyone who wants some basic insights into their contacts but also offers advanced features like custom fields and lead scoring if needed. Some things I dislike are certain integrations not being as intuitive or seamless (like Zapier) and reporting options sometimes requiring too much customization. If you're looking for an end-to-end solution for your sales pipeline management needs, then look no further than Incite2. We've been able to streamline our workflow by creating different workflows specifically tailored to each step in our process and using Incite2 we have full visibility into them at any given point.