I bought this mouse in 2022, used it for half a year and something happened to it, the cursor moved very sluggishly. I decided to contact support to fix it, as it turned out there are no official service centers in Hong Kong, so I was offered to send a new mouse. A little correspondence with the support team and I got a new mouse. From myself I provided a photo of the mouse and the code from the box. They sent it right away, it came black, it has been working properly for 2.5 years. As for the mouse itself, it is very comfortable, the wire is fabric, it does not wear out, it does not peel off. A lot of options for setting the backlight, a convenient location of the buttons. Compared to the reizer naga, this mouse seems more comfortable. Probably a matter of habit) Also such support is worth devotion to the brand) ate: it was 2022, the mouse works like clockwork, the wire is worn out a little, but not very much. I recommend!