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Joshua Talbot photo
Viet Nam, Manchester
1 Level
716 Review
40 Karma

Review on ๐Ÿ’ป ASUS ProArt StudioBook Pro X Mobile Workstation Laptop, 17โ€ Full HD Slim Bezel, Intel Xeon E-2276M, 64GB ECC DDR4, 4TB PCIe Solid State Drive, Nvidia Quadro RTX 5000, Windows 10 Pro, W730G5T-XH99, Star Grey by Joshua Talbot

Revainrating 2 out of 5

ASUS = terrible customer service

My ASUS 700G3T is replacing an old ASUS laptop I've owned for years, so I ordered it expecting a certain level of quality, especially when buying a $3000 laptop. So far everything is fine with the computer, but the power supply is of poor quality. It comes in two parts, like many of them, where you connect the end of the cable to the charging box. There is about 1mm of play in this connection and I only have to move the adapter to loosen the connection between the two parts, although at first glance they look connected. You won't even notice until you see that the battery is dead even though you're plugged in. I called ASUS and they just won't send a replacement adapter for my $3,000 3 day old laptop. They refer me to the Revain dealer, although if I prefer they will issue me an RMA so I can send the adapter in for repair and/or replacement and service. They just can't send a replacement adapter, they just can't. Well it's a joke.

Pros
  • Multiple competitors
Cons
  • unreliable