
This product and software sucks. The product description sounds like you can program frequencies on the fly through your phone. You can not. You must have a list of frequencies stored in your phone and then you can only program the full list, not parts of the list or individual frequencies. The guide says to use the web page for programming because "compared to the mobile page, the web page is more convenient, convenient and faster." If I want to use my computer to program my radio, I would prefer CHIRP. Half the time when you try to read or write it freezes and you have to start over. When I click refresh it turns off altogether and never works. Your customer service was absolutely useless. All they did was send me a PDF with a two-page instruction manual. One side of it states that the website should be used.

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