The customer support team at Law Hero are very knowledgeable about their product which makes it easy for us as clients to get what we need from them quickly without having too many questions answered by someone who knows absolutely nothing! Sometimes when you're working with such an awesome system there can be some minor hiccups but they always respond promptly if any issues arise so I have no complaints here :) We use this tool primarily because of how much time saved through its efficiency (i'm not exaggerating) - especially during busy periods like summertime where our workloads skyrocketed exponentially due to people being out enjoying themselves instead of getting work done :D.