We bought it refurbished and I understand it means "not new, refurbished". The real DS itself is very good and when you look at it you can't tell it's used. The delivery didn't take long at all! So I give 2 stars for delivery and looks. Within 24 hours. My daughter gets it and plays it, it randomly freezes. We have to turn it off for 24-48 hours, then it works a bit without freezing. Sometimes the game doesn't appear to be running when it clearly is. Not really recommended, but it is what it is.