The customer experience is very easy, it's fast like lightning! Nothing at all!! It will be great if you could create different types of templates for marketing campaigns in order that they can personalize their messages according with what works best depending from certain segmentation or even by day/week etc.
I have been working as Account Manager since 4 years ago using blu root CRM system but until now we still haven't realized anything new about this tool other than its ease and cost effectiveness compared whitout any drawbacks.