Insert under the pillow came with no problems. It didn't seem too soft to me, but sufficiently stiff and went all the way to the lid. This purchase was part of a gift so I can't comment on how long the firmness or fuzz will last, just the quality seems good to me. I'm only giving 4 stars and not 5 as I think it's for decorative purposes and not for my use. It's beautiful and I like it.
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