Review on Potable Aqua Portable Electrolytic Purifier by Chris Weber

UPDATE: Customer service has completely disappeared and I highly recommend looking elsewhere for a water purification solution. It's been a week since I called customer service during advertised business hours and had to leave a message instead of speaking to a representative. I clearly stated my name and phone number, that I had just received my purchase through Revain and the chlorine test strips that came with it expired on May 21st. I explained that this was the problem and would like them to fix it and get in touch with me. I clearly repeated my name and phone number, asked for a call back, and ended the call. A week has passed and this company is following me; no callback, no email, no response to this review. I cannot recommend strongly enough to avoid this company as I can only conclude that once they receive your money they don't care if there is a problem or they are just too incapable to fix a simple one , but to solve vital problem like replacing an expired bottle of chlorine strips they come with in the retail packaging. FIRST CHECK: I received my new Potable Aqua Pure unit today. As I read the manual, made sure all the contents were intact and prepared for the first use, I noticed that the chlorine test strips (a very important part of the whole system!) had already expired! The expiry date of the strips is May 21st. Now 21.07. The lot number for the expired strips is '05/18' which leads me to believe these strips were made over 3 years ago, but this batch of these devices has just arrived at Revain. the given phone number during the given support hours and reached the entry where I should leave a message. Of course it's the Friday before the bank holiday weekend so I now have to wait even longer for support if someone had to be there to answer the support line during the stated support hours (not the bank holiday yet!). Pretty ridiculous and when something like this goes in the box and it makes me very concerned what other corners have been cut that I can't see. check accordingly.