I was delighted to receive this just before Christmas 2019. About a week later, the suitcase opened and lines appeared on the screen. I had insurance and they were quick to respond and sent it back for repair. I had just uploaded all my information for the second time when the bottom left screen cracked and fell apart. About 1 inch at the moment. Although I have insurance, it's not worth deleting the information and then re-entering it a third time. I'll use it until I can and then I'll reset it. good and easy to use if not for the build quality. My old one didn't have a touchscreen and I probably should have bought the same one, but I like the aspect of using the touchscreen. Won't make that mistake again. I do not recommend this product. Update March 2020 Had to send it back as the crack was spreading across the screen. This time they couldn't fix it and gave me my money back. I like insurance. They were prompt and helpful both times. Product quality is poor for this type of device.
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