I give full marks because I love this carrier. It's durable, easy to assemble (the food bowl was a snug fit, won't lie. But the plus side is that it doesn't go anywhere lol), it's comfortable to wear and just what both of my green cheeks need to get out . with me. I really appreciate that it has a pull out tray and a grid for the inner bottom. If necessary, you simply pull it out on one side from below. The backpack came to me unsealed so I'm not sure if I received a refund or not, but I do want to mention that my order was missing an accessory pouch that snaps onto the side of the stretcher. I contacted the company and they said they sent replacements. But it's been a month and I still haven't received it. The bag is great even without a bag. I'm glad I saved up for it because I'm comfortable with my birds in it. They don't go out and seem very happy about it. And for those who doubt the included pole, I've worked with it. I just wrapped it in veterinary tape and installed it. Voila! ***Edit: After about 2 months I finally got my accessory bag. We really like the bag, we really liked it and my birds fly to me to get inside. My only complaint is that the plastic on the front door/cover creates a greenhouse effect inside the backpack when left in the sun for a while. This can make your birds very hot. And if you don't completely cover the front, there's no way around it. But otherwise a very good, robust and functional backpack.
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