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Australia, Canberra
1 Level
728 Review
46 Karma

Review on TOYELIU by Juan Gomez

Revainrating 3 out of 5

An Upsetting and Disappointing Experience with the TOYELIU Online Store

As an enthusiastic do-it-yourselfer, I am always searching for reputable internet stores that sell high-quality instruments and materials for construction projects. Due to unfortunate circumstances, my most recent experience with TOYELIU has left me feeling dissatisfied and aggravated. To begin, the organization of the website is unclear and disorganized, which made it challenging for me to locate the information I required. Despite using the search box, I was shown a wide variety of products that had nothing to do with what I was looking for, which made my frustration level even higher. In addition to this, the products themselves were of a subpar standard. I bought a pair of drill bits that were advertised as being made of "high-speed steel" and having a "long-lasting" quality. The fact that the bits became blunt and unusable after only a few uses, however, gave me the perception that the store places a higher priority on profits than the satisfaction of its customers. To make matters even worse, when I tried to contact customer service to request a refund or exchange, the responses I received were unprofessional and did not assist me in any way. The representative that I talked to appeared uninterested in my concerns and did not offer any solutions to the issue that I was having. In general, my time spent with TOYELIU was filled with nothing but frustration and dissatisfaction. The customer support is unhelpful, the website is difficult to navigate, and the products are of a low quality. This is not a store I would recommend to anyone seeking for dependable tools and building supplies because they have neither.

Pros
  • A huge selection of hardware and construction materials.
Cons
  • Website design that is overly cluttered.