When I received it it was pretty easy to install. The first set of toners I ordered had 4 cartridges. All but 1 worked. Black toner. It printed with horrible blank stripes all over the paper. I put the old one back and realized it was definitely a replacement cartridge. I contacted customer service and they asked me to send photos and quickly sent me a replacement black toner cartridge. When I received it I wasn't sure if it would work. (see photos). For some reason the top part of the new one turned out much higher! The rest of the measurements are the same as far as I can tell. I installed it anyway and it stayed in the tray and I was able to close the printer door. It took a bit to set up, but when I did a test print everything worked fine. The verdict is still pending, so I'm giving it 4 stars. I'll see how long it lasts and report back.
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