I have used this service for over two years now and haven't had any complaints! It's easy to use and the reminders are always helpful. The price is great as well. I highly recommend! As far as the benefit you receive from using it, there isn't really anything. It's very useful and makes my life so much easier! I'm able to communicate quickly with my clients/patients to make sure that they get their appointments and check-ins scheduled. This helps me to ensure that I am not missing any important information about them.