I love that we can see what time of day someone is available to help us. We also like how easy it is to schedule meetings for ourselves. We have not yet used this tool for clients but will soon. The only thing I dislike is that sometimes when I enter an edit mode, the screen freezes and I have to refresh before I am able to continue editing my schedule. Make sure to create a separate account if you use this tool because there is no way to link accounts. This allows me to keep track of all my appointments and helps me avoid missing any important events.