The customer service, ease of use, integration to other systems - all excellent features that make this software easy for me as an agency owner/operator to manage our shippers well beyond what I would be able to do myself without their help & support team.
No issues at all so far but we're just getting started using it. We've been trying to get away from paperless shipping forms in favor or electronic ones which is very time consuming when dealing wtih large numbers of carriers. This has made scheduling much easier because you don't have to keep track of each carrier's paperwork separately anymore.