This is my third Plantronics 5200. The first earbud was great, worked outdoors and was clear on both ends of a call. The second session was awful, the receiving participant didn't hear me most of the time. On this device, callers claim it sounds like I'm underwater. These are expensive headphones that are no longer worth their price. Every time a company changes something good, it ruins it. Things went downhill with Pantronics. The old adage, if it works, don't fuck with it.
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