The controller was used and dirty. Packed in a plastic bag with a barcode sticker. The buttons were sticky and the left analog stick barely registered. I wiped a lot of dirt off the controller and around the buttons. After some grooming with 91% alcohol and some cotton swabs, I was able to get the analog stick working just fine. Compared to any randomly used controller at a local casino, this one was in a sorry state. Although it was about the same price. I've wanted to ignore all of this ever since I finally got it working, but since I've been harassed twice via email asking for feedback, I'm reviewing the product and writing this.