I like that you can customize your own layout, it has been a great help for our company. I also like all the features that you can use. I do not have any dislikes. I wish that they would make more features available. I have used Total Queue for about 3 years now. I have been very happy with the features that it provides. I am able to use it for my customers and employees. The best thing about this product is that it can be used in multiple locations/companies, therefore no need to install one system for each location. It also helps in keeping track of all transactions, sales, etc. A bit complex UI compared to other products. Better have good technical skills to use this product easily. I am solving my problems of keeping track of sales transactions for different stores with this software.