Packed well. There is nothing to complain about missing or damaged parts. Very easy to assemble. This is a great chair for the price. For the most part, it's durable. Maybe I just didn't tighten the screw that has 1 or 2 things that are loose. But as I said. You get what you pay for. It's pretty convenient. And the quality is pretty good. However, if you are over 16.5ft 10in and 160lbs, don't worry about the footstool. Definitely not strong enough and long enough. It's better to put your feet on the coffee table. It's not easy to adjust the head. Stand and Lubricant. Doesn't stay where you want it to be, and also without adjustment. Personally, I'd save a few bucks and not get the headrest, footrest, and lube. Oh yeah. he rolls great. I am happy with it I would recommend the purchase
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