Review on Avantree Audition Pro 40-Hour Bluetooth Over-Ear Headset with Mic for Home Office, Conference Calls | APTX LL Wireless Headphones for TV, PC | Foldable HiFi Stereo by Chris Wagner

I was very happy about this product. That. The sound was only in a headphone. I've hooked it up to 2 separate computers and tried using 2 different 3.5mm audio cables but the sound still comes out in only one ear. It happens, I understand what's happening. What matters is how the company responds. The support team's response was TERRIBLE! I only wrote to them after following the available troubleshooting instructions and detailing the steps I took in the email. They didn't even try to figure out what the problem was, what I did to fix it, nor did they think of ways to improve the situation. I've managed IT support and service companies and I know situations like this happen. I don't want them to happen, but when they do, I LOVE it! It was a surefire way to win a customer for life! All you have to do is show that you really care, that you are listening to the person and that you understand the problems and what they have done so far to solve them. If the product is indeed defective, ask them to send it back and give them a discount or some other form of compensation for having to waste their time on the defective product. I'm not talking about them paying my hourly rate for the time spent. No, more like an upgrade of the product you are returning or a discount or something like that. Anything that says, hey, this shouldn't have happened. We're sorry and we want to show you that your business matters and that this is the exception and not the rule. When it comes to our products, please consider upgrading your product at no additional cost, etc. I even mentioned in the email letter that this was the first time I had bought one of their products and that this was a chance for them to develop a relationship with someone who could become a lifelong customer. So instead they decided to just ask me to return it. what i liked to do So instead of seizing the moment and turning the negative into a positive, they decided to oust the IT professional who will now NEVER buy any of their products again! I don't want to do business with Avantree if they do NOT value their customers or their time. Why would ANYONE give money to Avantree for any product when they clearly do NOT care that their customers have a good experience and are satisfied with Avantree products? Stay away from Avantree!