The team at ET is very responsive and helpful. They are always available for questions and have a great team spirit. I like that they are really up front about what it is that they can do for you versus selling you a bunch of services. Our relationship has only been going on since June, but already we are seeing some results from implementing some of their recommendations. We've seen a significant reduction in the time it takes to get data into our SSIS packages. We also feel better prepared to make changes to our source systems because of their expertise with those tools. I think that we could have done more testing around how to leverage this tool without an actual end user, as there were some things that took some getting used to (for me, mainly the UI). But overall I am very happy with the product so far. The benefits are tangible since we have been able to reduce the amount of time required to import and process data.