The printer's wireless is set up correctly. Then the scan paper could not be recognized. Then I couldn't turn it off. I called HP support. They said that since there was no serial number on the machine, just a number on the outside of the box, they thought it wasn't a genuine printer and that I should buy an HP printer directly from their website. (Their website was also $20 cheaper). Don't buy from Raven. They sell used printers for more than the original printer through HP.
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