It's easy for my department, as it helps me keep track of all our incident activity at once without having to log each one individually which can get tedious if you have many incidents going on simultaneously! We are able to easily see who has been working what shift so we make sure everyone stays busy and never run out of things to do. I've had very few issues with this program since its launch about two years ago but when they did happen there was always someone available within minutes (or seconds) to sort them right away. If anyone wants an intuitive way to manage their work shifts then look no further than mobileeyes plan and respond. They really put effort into making something simple to use that also meets every need possible. Being able to quickly update our schedules makes everything go smoothly from start to finish and keeps us organized throughout the day/weekend.