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1 Level
777 Review
37 Karma

Review on Mail Workshop Fulfilment by Jimmy Scaturro

Revainrating 4 out of 5

Easy-to use marketing tool, great Customer Service

The system is easy for us as we are not programmers or IT people - it all just works! We have been able find most of our problems solved by their amazing support team who can be contacted via email directly from within your account dashboard (and they respond!).

img 1 attached to Mail Workshop Fulfilment review by Jimmy Scaturro

Sometimes I feel that my requests take weeks before being addressed but this might also depend upon how busy everyone else in Support Team at MWF end up working during any given week/month etc? There's nothing about which i dislike so far though there could always do with some more features added over time if needed without too much effort / cost involved to implement them ourselves eg; better reporting tools would help me make decisions quickly & easily when sending out campaigns using autoresponder emails where certain messages need triggering sooner than others depending what campaign has worked best previously). Their customer service really helped resolve issues fast once identified rather then waiting days like.

Pros
  • The customer service team are always so fast to respond and always make the customer service so much better than our email service at any given time when using Mail Workshop
Cons
  • I would like to be able to have a system in which I can have the system do certain emails/ campaigns for me