I like that it's easy to integrate with other services (e-mail providers). It also makes my life easier by having workers pick up tasks from queue rather than me doing them manually all day long! The UI is very basic - not as user friendly or intuitive when compared against some of its competitors in this space such at Amazon WorkSpaces/Azure RemoteApp etc.. However these are minor points really if you're looking just out there because they can be easily configured once your happy using their service anyway so no need too worry about those things here :) We've been able solve our problems around worker scheduling pretty well now we use sidekick pro alongside another tool which does similar thing but doesn't have any integration options yet however will do soon.