I liked the design of this product as it offers a fixed shower in addition to a hand held shower at a very reasonable price. Installing them is inherently difficult, but Moen makes it relatively easy and the instructions are clear. Everything was going fine except it didn't shut down completely and dripped a bit. The call to Moen's customer support was amazing and it's clear that Moen is one of the few companies that considers support an important part of their business. They agreed to ship a new cartridge immediately and sent me information about the excellent discount program they have on up to 3 other products. I will definitely keep this in mind when researching future products.
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