I like that they have been able to provide me as well my team members at our organization great support for all of their products we use daily! They are always willing help us out when ever needed or just ask them anything you can't find online easily about any product/service from SGI it's very helpful!! The only thing i dislike sometimes its hard finding someone who has knowledge over some specific areas but other than this everything else works perfectly fine. Supportive staff available 24 hours 7 days per week so there isn’t much downtime if your stuck during off times which makes life easier especially since most people get home around 5pm here anyways.