About 5 years ago we had a professional home install of this brand. Like any DVR that runs 24/7, it eventually had to be replaced. We ordered this latest model and installed it ourselves! It's intuitive and took about 30 minutes to undo/redo, including switching monitors. Internet configuration is automated once an Internet access point is connected and the installation of the phone application is simplified with a scanning function. The application for this model surpasses the previous one in terms of speed. Both of our cameras are HD and the quality has been improved for them. Overall happy with this product 5 years ago and so far happy with the updated model. I gave tech support 5 stars because we didn't need it. (Hint: The snakes in the pictures are meant to scare away the barn swallows. It works).
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