I like that it's easy to use for my team members who are not as tech savvy or computer literate than myself! It is very intuitive once you get used too - but if they have never worked before using this software there will be some initial confusion/frustration until everything becomes second nature (which takes time). The best part of PEI so far has been their customer service department which makes working together seamless even when we're located across different states / countries!! We've had great success implementing our new project management system into production environments where previously systems were manual & outdated due to lack of automation support from previous vendors.