It has been very easy to get up in running with no previous experience of any kind required! The customer support team are amazing at getting you setup quickly once they have seen your need. We haven't found anything we dislike about this product as yet but if it does then I'm sure another vendor would be happy to take my business off our hands :) So far its working well - great performance metrics available within minutes after logging into the system rather than waiting days or weeks for reports from other systems.