In less than an hour of use, the pump stopped. Update and additional information. By "cumulative usage" I meant a total of 5 minutes here, 5 minutes there. The machine did not run continuously until it failed. The company contacted me and offered a replacement or refund. I opted for a refund which was prompt. I learned that a colleague with a large family bought one last summer and it has lasted about 8 months with much heavier usage than mine. I have to say that my colleague and I were very happy with the performance while ours was running. Second update: A customer service rep from H2OFloss emailed me repeatedly asking for this bad review to be removed. I will not do it. If they don't want bad reviews, they need to create a higher quality product. Having worked in the electronics industry for 40 years, I know that sacrificing profits results in an inconsistent product that can look very nice, but performs differently from device to device.
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