The responsiveness of this service has been amazing - they are always there for you! They take care of all your needs when it comes time to purchase new technology with them so I don't worry about missing out. As far as anything else, nothing really because we've never needed any additional services from them. If you're looking at getting managed devices (like printers), then look no further cause this will be an excellent partner to work with once purchased. You won't regret purchasing these products through scantron manadged tech solution. My business could not run without my printer; however, being able to find one that was affordable but also had good reviews made the decision easy.