Completed the lifetime warranty form and emailed support as instructed. The email came back immediately with the message "Remote server response: 550 No such user here". Very disappointed with the quality, breaking immediately. Extremely annoying that the warranty/support bounces back immediately. Now I'm trying to return the product via Amazon as defective. Purchase at your own risk. Update 07/14/2021: Support contacted. The letter was rejected due to a platform change from Trendy Climber to Belay Sports. I will review an updated product with reinforced stitching. I will update the review accordingly. Much more satisfied with the responsive correspondence from technical support.
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