I like how easy it was to get started with this program. It's not too complicated but allows for enough customization so you're able to use what works best in your business/company. The customer service has been great as well! There are some things about the product we don't love (such as having limited access to other people who have used it) but overall we've had no issues since starting our program. We were looking at ways to improve productivity within our organization and found out about launchpath from another coworker. They helped us set up a customized plan that fit our needs perfectly.