I like that we can do our own research, it's easy for us as an organization because of how well organized everything is! It takes some time getting used but once you get into using all their features they are very user friendly!! There really isn't anything bad about this software at least not yet anyways haha if there was something wrong with them then i would have heard from others who use other programs so far no complaints just great customer service when needed :) We're able keep track easily what has been done where within each project or task which helps organize projects easier than having multiple different files/ folders etc.