The team at Exigent has been very responsive to our needs, always willing to go above and beyond for us! We have used them in multiple capacities over several years now - from initial engagement through implementation of their product suite (which includes some pretty cool features that we've never seen elsewhere). They're great people who are genuinely interested not only solving your problems but also making sure you get what it takes out of whatever they do best as well. I can't think about anything specific right off hand; however, if there's something missing or an area where improvement could be made then let me know so we can talk more specifically. Their customer success management tool called "The Hub" allows clients like ours with many different types of users/scenarios to see all activity across each client without having to log into every account individually. This makes life much easier when managing such large numbers of accounts. It does take time up front before any savings start coming back down the road because this.