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Expicient Inc. Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Expicient Inc.

Expicient Inc. is a global professional services firm focused on deploying omni-channel software products & solutions.

Reviews

Global ratings 3
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    2
  • 4
    1
  • 3
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  • 2
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Type of review

Revainrating 4 out of 5

Amazing tool especially great customer service

I highly recommend this program to anyone looking at integrating their CRM with other systems such as email marketing or website analytics, it has made all of our lives easier! It's very easy for someone who doesn't have much computer experience like myself which makes life sooo nice when you need help setting things up once we get more familiar using them but there are some issues that could be improved upon - mainly how they handle support tickets where sometimes responses can take hours/days

Pros
  • The ability to integrate other systems with Expicient and the ease of use for those of us who don't have much computer experience
Cons
  • The lack of support tickets being responded to with a decent amount of time

Revainrating 5 out of 5

Exigent is very responsive, attentive, and professional.

The team at Exigent has been very responsive to our needs, always willing to go above and beyond for us! We have used them in multiple capacities over several years now - from initial engagement through implementation of their product suite (which includes some pretty cool features that we've never seen elsewhere). They're great people who are genuinely interested not only solving your problems but also making sure you get what it takes out of whatever they do best as well. I can't think about…

Pros
  • Not really knowing how long ago my first experience was doesn’t matter anymore since most everything is done digitally these days anyway..but here goes..I worked alongside two colleagues one day just randomly browsing around LinkedIn looking for jobs while chatting away via Skype chat which prompted him during lunchtime he mentioned his colleague had told him earlier "hey man why don’thou connect w/my business partner @ExcGeeks?
Cons
  • Some problems

Revainrating 5 out of 5

Great experience working directly w Expigant

The team at Exigent has been fantastic to work with - fast, responsive communication throughout our implementation process; exceptional project management skills that have kept us organized through multiple iterations of an initial concept to final product deployment. I would love more opportunity for my own input into projects we are embarking upon as well! Our primary business goal was ease of use in managing customer interactions across online channels (website + mobile app). I like that we…

Pros
  • Great support
  • Professional design services provided
  • Highly skilled staff available 24 hours per day 7 days week
Cons
  • Some problems