I highly recommend this program to anyone looking at integrating their CRM with other systems such as email marketing or website analytics, it has made all of our lives easier! It's very easy for someone who doesn't have much computer experience like myself which makes life sooo nice when you need help setting things up once we get more familiar using them but there are some issues that could be improved upon - mainly how they handle support tickets where sometimes responses can take hours/days instead if minutes (which would make way better sense) Also not being able too customize fields in reports depending what information people want from us about clients etcetc So many benefits!!