I like that it has an easy interface, which makes managing tasks very simple for me. It can be used by both employees and customers with ease, as well as other team members. The only thing i dislike about this program is how slow sometimes it takes to load up. But once its loaded everything works fine. I use this primarily in order to manage my projects. This helps keep all of them organized so that they are easily accessible when needed. They have also made it possible to share documents between individuals so we no longer need to email back and forth.