We have had great success with their team's ability to understand our needs as well be able to provide creative solutions that are customized specifically towards us! They truly listen; they know what we want from them but most importantly how can help make it happen within budget constraints etc.. Not anything really negative about this experience so far although I would like to see more people hired because there is room still available!! Great firm overall though - highly recommend working w/them if you need an agency who listens & delivers your vision through creativity to achieve results. Our branding project included creating new logo designs along side several graphic concepts which were presented at various stages during completion. Their professionalism was second-to none throughout both meetings (we met twice) where all decisions regarding projects scope / ideas came together including final approval by me personally before signing any contracts or invoices. It took two months after receiving initial materials until my first invoice arrived however once received everything went smoothly.