I like how they can help you with anything from basic computer issues or even more complex network problems. They're very helpful when it comes time to set everything back into place after an incident has occurred. Sometimes there's not much of a communication between us but if something does come up then staff responds quickly! Nothing i dislike specifically about them just wish things were better organized sometimes so all departments could communicate together easier than what happens now (at least during incidents). Definitely worth checking out because as long as your looking at getting great service without having too many surprises along the way this IS THE WAY TO GO. A lot less stress knowing someone else will take care of my computers/network while i'm away.