I have problems with neck tension and have used a Shiatsu pillow type massager in the past. It was reasonably effective, but it was always difficult to keep the massager where you need it to do its job. I ordered this device instead of similar ones because I liked the idea of charging. It should be noted that when operating from a battery, the performance of the device is much lower, and the rotating balls easily stall. After about three months I could no longer charge the battery of the device, but I can still use it via the mains. I really like this massager, but it's a shame the recharge function isn't more reliable than it is. I just submitted a warranty claim and will update the review with my results. A few quick pointers on how to get an effective massage: To get the most out of this machine I need to be actively moving, rotating my body to get a spinning head. right into the muscle I need to hit. Sometimes to get the neck I'll move my head left or right and take it one way and then the other. It's awesome when you practice and find ways to get what you need.
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