The chair arrived and when I removed the parts I noticed that the parts were cheaply built. The directions had no instructions or words, just one piece of paper with four diagrams. I did put it together after an hour or so only to sit in the chair and the arm fall apart. I emailed the company and their response after I sent photos was sorry and we can send you parts to repair it yourself. I got Ebay involved and demanded a refund. I had to set up the return through FEDEX myself because the company wasn't that cooperative. I eventually got a refund. Horrible product and horrible service!
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