The free version does not support multiple accounts; it's limited to one device per user. You should try using this software in case you do have any kind of business with more than 1 customer. I've worked for several businesses during my career but never had issues until now. Since we are running some new events at work that require us to get feedback about them, the application has been helpful enough for those users who want to contribute instead of just watching or even commenting after attending the event. I really love how easy it was to use once we had set up our first few pages for testing purposes with my colleague (who has been amazing). The UI could be better in some areas but overall they are very helpful when working out what people do or don't understand about certain aspects - especially where there's not too many options available at point-of time being tested e g "Do" option vs drop down menu etc.