Header banner
Revain logoHome Page
Walter Martin photo
1 Level
1359 Review
59 Karma

Review on Bay Pointe Technology, LTD by Walter Martin

Revainrating 4 out of 5

Great Company with Excellent Customer Service

I like the fact that the company is reliable and responsive. They are always willing to help you and get to the root of the problem. I don't like the way you have to have a computer to get help or a computer in a location that can be reached. There is a computer in the location that I have been going to. I think the software is outdated. It is not as user friendly anymore. There are new programs that are more user friendly. I like that they are a great company, but sometimes it is difficult to get things done. It is a hard problem to solve. I think they are a great company. I just wish it was easier to get things done. I use the email and helpdesk to get issues resolved.

Pros
  • The customer service has helped me with my problems when needed which makes everything easy for everyone involved! Also very helpful if something happens while we're out at work so our customers never lose contact during an issue!! :) Great support team!!! Thank You!!!! :D
Cons
  • Sometimes there's long wait times between calls