This software has helped us organize our business better than we could before it was released to market! We have been able to more effectively manage patient information as well as client communications such as appointments/billing etc. The customer service is great too!! Definitely recommend this product if you are looking into an EMR system or just want something that will help your organization be organized in general - especially when dealing with multiple locations within different states (we support 3). It's not 100% perfect but I think they keep improving their products so there should always be room for improvement. Easier access of medical records between office sites across state lines; tracking patients' visit history & progress through treatment plan which makes scheduling easier along w clients who need care at various times throughout day-to-day life activities.